Frequently Asked Questions

以下為最常見之問題集,詳見下列回答。

提供現場/倉庫取貨嗎?

台沛沒有提供現場取貨服務。

可以現金付款嗎?

僅供PayPal, Credit Card and Debit Card付款條件。

可以指定到貨日期嗎?

台沛並無提供指定到貨時間服務。 我們的合作夥伴為DPD公司,待DPD將您的訂單取貨完成後,會發送簡訊通知您送貨時間。

請問有實體門市嗎?

台沛沒有開設實體門市,我們提供網路商城服務。

請問台沛辦公室地址也是銷售據點嗎?

台沛辦公室並不對外開放。

請問運送至英國以外的歐洲國家嗎?

目前僅供運送英國本島和北愛爾蘭地區。

請問系統顯示我的訂單已完成,但我還沒收到貨,這是什麼情形?

代表您的訂單倉庫已撿貨完成,等待物流公司取件。 送至府上約需再1-3個工作天。

珍奶提供教學嗎?什麼樣的形式教學?

當您成為我們的商業客戶,我們有提供教學服務,提供形式如下:

1. 面對面教學-倫敦地區

2. 線上教學-視訊/電話

哪些產品適合純素者?

各個產品品項上, 會於產品敘述中告知是否為純素。

產品頁面上顯示缺貨,何時會知道進貨?

受全球海運系統影響,貨櫃延遲已成常態,還請多加諒解。 台沛每天都會更新庫存, 煩請大家不時上網查看。


Frequently Asked Questions

Below are some of the most common questions asked to us by you.

Can I collect an order from your office or your warehouse?

Our offices do not contain stock on site, and the warehouses cannot accept visitors.

Can I pay by cash instead of card?

The only payment methods we accept are Paypal, or Credit/Debit cards processed through Paypal.

Can I schedule a date to receive my goods?

We use DPD as the courier service, and while we believe they provide the best value to you, it is not possible to book a specific date to receive your order. They will communicate via email and/or SMS to notify you when to expect delivery.

Do we have a supermarket?

We operate primarily on a business-to-business basis, but end customers can purchase from our online store.

Can I place my order in-person from the Taipec offices?

Our offices are not accessible for unscheduled or uninvited visits.

Do we ship to other European countries other than UK?

Due to Brexit we are only shipping to addresses within Great Britain and Northern Ireland

My order says “completed” but I have not yet received the goods.

An order marked “completed” means payment has been collected, the order has been confirmed by the warehouse and is either being sent out for delivery imminently or is out for delivery. You should receive your order within the next 1-3 days.

Do we provide training sessions for bubble tea making?

If you become a trade customer (orders £500) we provide the following training to help you with your business:

1: Face to Face training sessions in London

2: Online training, either via video conference, telephone call or pre-recorded videos to suit your needs.

Are our products suitable for vegetarians or vegans?

Each product’s description page will list whether it is suitable for vegetarians, vegans. In addition, we state any allergen information to help you make informed choices.

When will out of stock items be restocked?

There is currently a global shortage in bubble tea products but we do what we can to ensure reliability and availability in this difficult situation. We ask for your patience. We update the website every day to reflect current stock levels and so you can check back daily.